We had to fill out a Resident Satisfaction Survey for the nursing home. I did the bits about date of admission, how did we find out about the place, reason for using residential care, and so on. Then I asked Don for his ratings on things that affect him on a daily basis — respect by staff (mostly OK but there are a few whose attitude he doesn’t like), cleanliness and laundry (no problem), meals (variable, mostly pretty good but cordial every dinner time is a bit much to take!), general comfort.
Then I came to the last question: “As a result of moving into residential aged care, which of the following things do you miss MOST? (Tick all boxes which apply): (a) Having more choice about times to eat, shower, etc (b) Spending time in the garden (c) Going on outings (d) More regular contact with people / sharing thoughts (e) Having plenty of things to occupy your day (f) Cooking your own meals / eating favourite foods (g) Companionship, being with friends / family (h) Pets (i) Other (Please specify)”
I read out the eight options to Don but there was nothing he latched onto straight away, so then said I’d read them out again slowly so he could think about them. At the end, he had no opinion, so I tried to help. I said, “Well you used to love the garden but that isn’t really an issue any more, is it. And I know that choosing when to eat and everything, doesn’t matter to you. So, do you think what you miss most would be, the companionship one? Being with family and friends?” Oh no, he said vaguely, You come here, and people can come here if they want to see me. “”So, what about the boredom factor, having plenty of things to occupy your day,” I suggested, “and having more regular contact with people and being able to share your thoughts.”
Don thought about it for a bit, then he said, “No, not really. I don’t miss any of that. I’m quite content.”

